Endress+Hauser Indonesia wins two awards at Asian Experience Awards 2023
for Electronic Manufacturing with categories of "Indonesia Employee Experience of the Year" and "Indonesia Service Experience of the Year"
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Two major awards for electronic manufacturing
Endress+Hauser Indonesia has achieved remarkable recognition at the Asian Experience Awards 2023 in the Electronic Manufacturing category, which are "Indonesia Employee Experience of the Year" for its innovative initiative in implementing Strengths-Based Organization, and "Indonesia Service Experience of the Year" for its successful implementation of "Field Service Lightning (FSL)." The event took place at the Marina Bay Sands Expo and Convention Centre, Singapore, Thursday, 5 October 2023.
Indonesia Employee Experience of the year award
In an age where employees are the heartbeat of an organisation, their experiences and contributions significantly impact its overall success. Endress+Hauser Indonesia recognised this truth and embarked on a transformative journey in 2019, embracing the Gallup Strengths Finder concept to become a strengths-based organisation.
This innovative approach focuses on identifying and harnessing the unique strengths of each employee rather than dwelling on their weaknesses. Endress+Hauser Indonesia's strengths-based approach includes ongoing coaching and workshops for employees, encouraging them to apply their strengths in their daily roles. This not only boosts morale but also aligns individual strengths with organisational objectives, leading to increased productivity and innovation.
As a result, the company has experienced astounding double-digit growth and robust profitability. Even during the challenging period of the COVID-19 pandemic in 2021, sales increased by an impressive 21%. Year-to-date sales in 2023 are currently on a remarkable upward trajectory, with an increase of 25%. The employee engagement index has also witnessed substantial growth, surpassing that of its peers in Southeast Asia.
Endress+Hauser Indonesia's commitment to employee well-being and innovation led HR Asia from Singapore to recognise them as one of the best places to work in Indonesia in July 2023.
Indonesia Service Experience of the year award
The implementation of Field Service Lightning (FSL) has revolutionised Endress+Hauser Indonesia's service delivery. FSL, a comprehensive platform, integrates service processes, asset management, knowledge databases, and more into a single, mobile-accessible solution. This initiative has enabled the company to provide seamless customer experiences, improve technician efficiency, and enhance overall service transparency.
One of the unique aspects of FSL is its accessibility and connectivity, allowing technicians to access critical information wherever they are, ensuring faster service reports and calibration report generation for customers. This transformation has not only streamlined service processes but also significantly improved the overall customer experience.
Since its full operation in January 2021, FSL has significantly shortened the processes of work order creation, reporting, tool management, service contract management, and generating calibration certificates, ultimately improving the customer experience with Endress+Hauser services.
Endress+Hauser Indonesia's FSL implementation demonstrates its adaptability to evolving business environments and processes. The digitalisation of service processes has proven invaluable during challenging times, such as the COVID-19 pandemic, enabling remote collaboration and enhancing the efficiency of service operations.